Virus & malware removal in Prague, explained in plain English.
Pop-ups that won't stop, a browser that's been hijacked, a "your files are encrypted" warning you're not sure is real. Cleaned out properly, and explained so you know how it got in.
Signs your computer might be infected
If any of that sounds familiar, it's worth a proper look before it spreads further or starts capturing passwords. A lot of these cases turn out less serious than they look, and a few turn out more serious, which is exactly why a diagnosis comes first.
What's included in a cleanup
- Diagnosis: identifying what's actually running and how it got in, not just running one scanner and hoping.
- Removal: clearing malware, adware, hijacked browser settings, and unwanted toolbars or extensions.
- Verification: checking it's actually gone, not just hidden until the next reboot.
- Lockdown: closing the specific gap that let it in, whether that's a setting, a habit, or missing updates.
- The explanation: what happened, in plain English, so you can spot it earlier next time.
Ransomware pop-up, or just a scare tactic?
Plenty of "your files are encrypted, pay now" messages are bluffs with no actual encryption behind them, designed to panic you into paying before you check. Genuine ransomware is rarer and more serious. Either way, don't pay anything before a proper diagnosis; it takes a few minutes and it's the difference between a scare and a real problem.
Not sure how bad it is?
Send a screenshot or describe what's happening. First read is free.
What virus removal costs
Frequently asked
How do I know if my computer has a virus?
Common signs are pop-ups appearing outside your browser, a homepage or search engine that changed itself, new toolbars you didn't install, a fan running constantly, or a payment-demand warning screen. Any one of these is worth a check.
Will I lose my files during virus removal?
Usually no. Most malware removal doesn't touch personal files. If a case needs a full reset, files are backed up first and you're told in advance.
Is it a ransomware infection or just a scary pop-up?
Many "your files are encrypted, pay now" messages are fake scare tactics with no actual encryption behind them. A quick diagnosis tells the difference before any money changes hands.
How long does virus removal take?
Most cases are same-day for drop-off, and 30 to 60 minutes for a remote session. Deeper infections that need a full reset can take longer, and you'll know the estimate upfront.
How to get it sorted
- Don't pay anything a pop-up asks you for, and don't install the "cleaner" it recommends. That step alone saves people money.
- Send me a photo of what's on screen. Most infections are recognisable on sight, so you'll usually get a price band back straight away.
- Light cases are often done remotely inside the hour. Anything deeper goes to drop-off, where you get the price confirmed before I start.